Get ready to experience a new way of traveling! Our ride sharing app is launching soon, and we can't wait for you to try it out.
Reach is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and share your personal information.
We collect personal information about you when you:
Create an account on our platform
Request a ride
Provide a rating or review of a Driver or Passenger
Contact our customer support team
Use our in-app messaging feature
The personal information we collect may include:
Name
Email address
Phone number
Payment information
Location data
Vehicle information (for Drivers)
Profile photo and bio (optional)
In-app messaging history (optional)
We use your personal information to:
Provide you with the services you have requested
Improve our services
Communicate with you about your account and your rides
Send you promotional offers
Conduct research and development
We may share your personal information with the following third parties:
Drivers and Passengers when you request or take a ride
Payment processors to process your payments
Third-party service providers who help us operate our platforms, such as cloud computing providers, data analytics providers, and customer support providers
Law enforcement or government agencies if required by law
You have the following choices regarding your personal information:
You can access and update your personal information at any time by logging into your account on our platform.
You can opt out of receiving promotional emails from us by clicking the unsubscribe link at the bottom of any promotional email.
You can request that we delete your personal information by contacting our customer support team.
We use a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encrypting your personal information at rest and in transit
Using firewalls and intrusion detection systems to protect our servers
Conducting regular security audits
However, no security measure is perfect, and we cannot guarantee the complete security of your personal information.
We retain your personal information for as long as necessary to provide you with the services you have requested and to comply with our legal obligations. After that, we will delete your personal information in a secure manner.
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately and we will take steps to delete it.
We may update this privacy policy from time to time. If we make any significant changes, we will post a notice on our platform and send you an email notification (if you have opted in to receive email notifications).
If you have any questions about this privacy policy, please contact our customer support team at hello@reach.rw
We do not sell your personal information to third parties.
You have the right to file a complaint with a data protection authority if you believe that we have violated your privacy rights.
We hope this privacy policy helps you understand how we collect, use, and share your personal information. We are committed to protecting your privacy and providing you with a safe and secure experience.